Decorable Home reserves the right to update the rules when necessary, and the updated version will be published on www.decorablehome.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Decorable Home immediately. All buyers are deemed to accept the rules if they are using the services provided by Decorable Home.
For after-sales issues, buyers should file a return & refund request within 21 days of the delivery date. If the period of Return & Refund request filed exceeds 21 days, Decorable Home reserves the right not to provide any after-sales service.
Before an order is shipped out, the buyer has the right to apply to cancel the order by contacting Decorable Home customer service to cancel the order. Decorable Home will agree or reject the cancellation request within 3 business days.
If Decorable Home cannot fulfill the buyer's order within the order processing time indicated on Decorable Home's product page, under the condition, but not limited to no stock or other conditions, the Decorable Home has the right to cancel and refund the order.
If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, Decorable Home has the responsibility to offer the buyer a prepaid return label within 3 business days to return damaged/broken goods. Decorable Home will refund the buyer when the return shows as in transit on the logistic website with Decorable Home's provided prepaid return label.
If Decorable Home accepts the after-sale request for the reason type of "non-defective remorse returns" and require to deduct a "restocking & repacking fee", under Decorable Home's policy restriction, the "restocking & repacking fee" in total shall not exceed 35% of order total price.
Decorable Home shall restrict with the refund time and redelivery time under the condition, included but not limited to order, should refund based on Decorable Home's policy, agree on refund or redelivery between Decorable Home and buyer or others, Decorable Home must refund not more than 3 business days, or redelivery not more than 5 business days.
Once the buyer submits the after-sales request, the buyer needs to provide evidence (as the clause states below) to Decorable Home. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, Decorable Home has the right to reject the return and refund request.
Whether the evidence is compelling or not will ultimately be determined by Decorable Home.
Under Various Circumstances:
The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).
| Return & Refund Type | Decorable Home Rules | ||
| For Unshipped Orders | The Return & Refund request is made after the stated processing time. | Decorable Home will refund the order. | |
| The Return & Refund request is made within the stated processing time. | Decorable Home has 3 business days to process the request after the buyer submits it. If Decorable Home fails to process (accept or reject) the refund request within 3 business days, Decorable Home will refund the order Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above. | ||
| For Shipped Orders | The Return & Refund request is made after the order has shipped. | Decorable Home has 7 business days to process the request after the buyer submits it. If Decorable Home fails to process (accept or reject) the refund request within 7 business days, Decorable Home will refund the order. | |
If the package is sent back to Decorable Home during transit for any reason, and the buyer applies for a refund, Decorable Home should refund within 3 business days of the refund request. Under the same cases, if the buyer requests redelivery, Decorable Home should begin redelivery within 5 business days of the request date.
If the package/goods are destroyed in transit, and buyer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, Decorable Home will refund the order within 3 business days of buyer's refund request, or redelivery within 5 business days of the request.
If the buyer puts wrong receipt information on an order, the buyer should contact Decorable Home via customer service to request Decorable Home update the order with the correct receipt information.
Please note the receipt information correction or order cancellation are not guaranteed.
If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.
If the goods have been delivered to the wrong receipt, the buyer can attempt to send back the products at his/her own expense. If the goods are returned in good condition, Decorable Home shall refund the order within 3 business days of receiving the goods, as buyer’s refund request, or begin redelivery within 5 business days of receiving the goods. Please note buyer will additionally be in charge of the redelivery fee.
If the order cannot be corrected or returned, the buyer will bear the losses.
If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that shows the problem clearly). After the buyer files a request to Decorable Home should check the proof and give a response within 3 business days.
If the proof checked by Decorable Home is not showing the problem clearly, then the proof is invalid, and Decorable Home has the right to reject the buyer's refund request.
If the buyer's proof shows a problem clearly after being checked by Decorable Home, the proof checking time shall not be more than 3 business days, and if the goods need to be returned to get a refund, Decorable Home will provide the buyer with a prepaid return label within 3 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by tracking number buyer uploaded within 3 business days. If the goods needn't be returned, Decorable Home will refund the order within 3 business days of the refund request.
If proof is valid, and buyer requests redelivery, Decorable Home will redeliver within 5 business days of proof approval. Please note: Decorable Home has the right to refund order if the redelivery products have no stock, or buyers are able to reorder products when the products are restocked.
6.1 Invalid tracking information
If Decorable Home verifies the tracking number is wrong, and fails to provide the correct one within 4 business days, Decorable Home will refund the order.
6.2 Too-long of Shipping Period
If the transit time exceeds the estimated delivery time by 10 days or more and Decorable Home fails to provide any valid tracking updated info, the buyer may apply for a refund. Decorable Home will refund order within 3 business days at buyer request.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
When encountering holidays, covid-19, abnormal weather, or other abnormal situations, the buyer shall contact us through the Contact Us page or email at decorablehomestore@gmail.com to solve the goods or logistics issue.
Decorable Home will try its best to assist buyers in these special circumstances in a timely manner.
